Boxpark Checkout – Pickup service now available at Boxpark

It’s contactless, easy and free.

Shop without getting out of your car!

Simply place an order with your favourite outlet, arrive to the agreed pickup location, and receive your order safely from the comfort of your car.

Customers who spend AED 150 and above will receive a free hand-crafted ‘Do It Yourself’ reusable fabric face mask from participating tenants, for a limited period only.

Be creative with your face masks and share on social using the hashtag #BoxparkCheckOut; Stand a chance to WIN a Meraas Gift Card worth AED 300.

Participating Brands

 

Frequently asked questions

  • What is Boxpark Checkout?

    Boxpark Checkout service enables you to place and collect orders from your favourite outlets through a simple, contactless process.

  • What is the ordering process like?

    You can place an order with the outlet of choice via one of their points of purchase (website, phone call, or the brand’s app). A store representative will be in touch about your order, the time it will be ready for collection, and from which location.
  • Does this apply to all outlets? Which outlets can I order from?

    The complete list of participating tenants along with their purchase process (phone call, website or app) and contact number can be found here.
  • From what time to what time is this service available?

    The service will follow the timings of Boxpark and will depend on which retailer you avail the service from.
  • Do I have to visit the store to collect my order?

    You can conveniently park in front of the outlet and collect your order.
  • Is there anyone that can help me when I arrive?

    Mall security will be present for any general inquiries you may have however your point of contact will be with the outlet of choice.
  • Where can I collect my order from?

    An outlet representative will bring your order to your car. Please arrive on time to the instructed pick-up point and remain seated in your car to ensure that the health and safety regulations are being adhered to.
  • How do I pay?

    All payments must be made using cashless methods/technology. Eg: Payment cards, Mobile Payments, and if possible, in advance when placing the order where applicable.
  • How do I know I have received the right order?

    Once you arrive at the designated pickup point, an outlet representative will reconfirm your order before safely placing it in your car.
  • What do I do if my order is delayed?

    You can call the outlet directly to follow-up on your order.
  • Can I return an item after purchasing it and collecting it?

    As per instructions laid out by Dubai’s Supreme Committee of Crisis and Disaster Management, return and exchange policies are now allowed, however any food and beverage related items cannot be returned. For any further instruction, kindly contact the store.

  • What are the safety measures being implemented for this initiative?

    All touch points are sanitised every two hours and all restaurants are currently following government rules and regulations, with inspections being done on a regular basis.
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